Privacy policy

Last updated: 14 August 2026 · Service area: Melbourne, Victoria

4S Pest Control ("4S Pest Control", "we", "us" or "our") respects your privacy and is committed to protecting the personal information we collect from our customers, website visitors and other individuals who interact with our business.

This Privacy Policy explains how we collect, hold, use, disclose and protect personal information when you visit 4spestcontrol.com.au, contact us, request a quote, make a booking, purchase our services or otherwise interact with 4S Pest Control.

This Privacy Policy is intended to comply with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles ("APPs") where those laws apply to 4S Pest Control.

Nothing in this Privacy Policy is intended to limit or exclude any privacy right that cannot legally be excluded.

1. What is Personal Information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is recorded in material form or not.

Depending on how you interact with us, the personal information we collect may include your name, residential or business address, email address, telephone number if you choose to provide it, property information, booking details, service history, information about your pest control requirements, photographs you provide, payment or billing information, correspondence with us and information you provide through our website.

We generally only collect information that is reasonably necessary for our business activities.

2. How We Collect Personal Information

We may collect personal information directly from you when you:

• Submit a quote request through our website
• Complete an online enquiry form
• Contact us by email
• Request or book a pest control service
• Provide information during a property inspection
• Make a payment
• Request customer support
• Communicate with us regarding a service
• Provide photographs or documents relating to your property or pest problem
• Subscribe to marketing communications, where applicable
• Otherwise communicate or interact with 4S Pest Control

We may also receive personal information from third parties where this is reasonably necessary for our business activities and permitted by law.

For example, information may be provided by a property manager, real estate agency, landlord, tenant, building manager, commercial customer or another person authorised to arrange services on your behalf.

3. Information Collected Through Our Website

When you use 4spestcontrol.com.au, we may automatically collect certain technical information.

This may include your IP address, browser type, device type, operating system, approximate location, pages visited, date and time of visits, referring website, website interactions and other technical information.

We may use cookies, analytics tools and similar technologies to understand how visitors use our website, improve website performance, maintain security and improve our marketing and advertising.

Where required by law, we will obtain any necessary consent for the use of cookies or similar technologies.

4. Why We Collect Personal Information

We may collect, hold, use and disclose personal information for purposes including:

• Responding to enquiries
• Providing pest control quotes
• Booking and managing appointments
• Providing pest control and inspection services
• Understanding your pest control requirements
• Communicating with you about your booking
• Preparing invoices and processing payments
• Maintaining customer and service records
• Providing follow up services
• Managing warranties or service guarantees
• Managing complaints and resolving disputes
• Improving our services and website
• Maintaining business and accounting records
• Preventing fraud or misuse of our services
• Meeting legal and regulatory obligations
• Managing our business operations
• Sending marketing communications where permitted and appropriate
• Other purposes reasonably related to the operation of our pest control business

We will generally only collect personal information that is reasonably necessary for these purposes.

5. If You Do Not Provide Personal Information

You may choose not to provide certain personal information.

However, if information is reasonably necessary to provide a quote, arrange a booking, provide a service, process a payment or respond to your enquiry, we may not be able to provide the requested service if you do not provide the required information.

Where practical, we will explain why particular information is required.

6. Sensitive Information

We generally do not need to collect sensitive information to provide pest control services.

We ask customers not to provide sensitive personal information unless it is reasonably necessary and requested by us.

If sensitive information is provided to us, we will handle it in accordance with applicable privacy laws.

7. Property and Service Information

As part of providing pest control services, we may collect information about the property being treated or inspected. This may include:

• Property address
• Property type
• Pest species or suspected pest species
• Areas affected by pests
• Treatment history
• Inspection findings
• Photographs
• Treatment records
• Pest activity
• Recommendations
• Access information
• Information about pets or animals where relevant to safe treatment
• Other information reasonably required to provide the service

This information may be linked to the customer's personal information where necessary to provide and manage our services.

8. Photographs

Our technicians may take photographs during an inspection or treatment where reasonably necessary to document pest activity, treatment areas, property conditions, termite activity, pest entry points, treatment results or recommendations.

Photographs may be used for service records, reports, quality control, customer communication, warranty or follow up purposes and other legitimate business purposes.

We will take reasonable steps to avoid unnecessarily capturing identifiable individuals in photographs.

We will not use identifiable customer photographs for public advertising or promotional purposes without appropriate permission where such permission is required.

9. How We Use and Disclose Personal Information

We may use or disclose personal information to parties where reasonably necessary to operate our business and provide services. These parties may include:

• Our employees and technicians
• Contractors and service providers
• Website hosting providers
• IT and technology providers
• Booking and customer management platforms
• Payment processors
• Accounting and bookkeeping providers
• Professional advisers
• Insurance providers
• Property managers or real estate agencies where they have authorised or arranged the service
• Suppliers where necessary to provide services
• Government agencies or regulatory bodies where required or authorised by law
• Other parties where you have provided consent or disclosure is otherwise permitted or required by law

We do not sell your personal information to third parties.

10. Overseas Disclosure

Some technology, hosting, software, cloud storage, analytics, communication or payment providers used by businesses may store or process information outside Australia.

Where 4S Pest Control uses an overseas service provider that handles personal information, we will take reasonable steps to ensure that personal information is handled in accordance with applicable privacy obligations.

The countries in which information may be processed or stored can depend on the third party services we use and may change from time to time.

Where required by applicable privacy law, we will provide information about likely overseas recipients and take appropriate steps regarding overseas disclosures.

11. Website Analytics

We may use analytics services to understand how visitors use our website.

Analytics information may include pages viewed, approximate location, device information, browser information, referral information and website interactions.

Analytics helps us understand website performance, improve our website, identify technical problems and improve our services.

Where applicable, analytics providers may collect information directly through cookies or similar technologies.

12. Cookies

Our website may use cookies and similar technologies.

Cookies are small files that may be stored on your device when you visit a website. We may use cookies to:

• Keep our website functioning
• Improve website performance
• Understand website usage
• Remember certain preferences
• Improve user experience
• Support analytics
• Support marketing or advertising activities where applicable

You can generally adjust your browser settings to manage or block cookies. However, disabling certain cookies may affect the functionality of our website.

13. Direct Marketing

Where permitted by law, we may use your personal information to send information about our services, promotions, special offers or other business updates that may be relevant to you.

You may opt out of marketing communications at any time.

If you unsubscribe from marketing communications, we may still contact you where reasonably necessary for an existing booking, service, invoice, warranty, complaint, account or other non-marketing business purpose.

We will comply with applicable requirements concerning direct marketing and consent.

14. Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Depending on the circumstances, security measures may include access controls, password protection, secure systems, restricted staff access, secure service providers, device security and other reasonable technical and organisational measures.

However, no method of storing or transmitting information over the internet can be guaranteed to be completely secure.

You should avoid sending highly sensitive information by unsecured email unless specifically requested and appropriate.

15. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes, meeting legal obligations and protecting our legitimate business interests.

When personal information is no longer reasonably required, we will take reasonable steps to destroy, delete or de-identify it, unless we are required or authorised by law to retain it.

Some business, accounting, tax or service records may need to be retained for specific periods under applicable laws.

16. Access to Your Personal Information

You may request access to personal information that we hold about you, subject to applicable legal exceptions.

To request access, contact us using the email address info@4spestcontrol.com.au provided below.

We will take reasonable steps to verify your identity before providing access to personal information.

We may need to refuse or limit access in certain circumstances permitted by law. If this occurs, we will explain the reason where we are legally permitted to do so.

17. Correction of Personal Information

We take reasonable steps to ensure that personal information we hold is accurate, complete and up to date where required.

If you believe that information we hold about you is incorrect, incomplete, out of date or inaccurate, you may request that we correct it.

Please contact us at info@4spestcontrol.com.au with details of the information you believe needs correction.

We will consider your request and take reasonable steps to correct information where appropriate.

19. Complaints to the OAIC

If you are not satisfied with our response to your privacy complaint, or you believe your complaint has not been appropriately addressed, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).

Further information about privacy complaints and the OAIC is available through the OAIC website.

20. Third-Party Websites

Our website may contain links to third party websites or services.

We are not responsible for the privacy practices, security or content of third party websites.

We recommend reviewing the privacy policy of any third party website before providing personal information.

21. Third-Party Services and Payment Providers

Where our website or business uses third party services for payment, booking, communication, analytics, advertising, hosting or other functions, those providers may collect or process information in accordance with their own privacy policies.

4S Pest Control does not control the privacy practices of independent third party providers.

Where appropriate, customers should review the privacy policies of those providers.

22. Children

Our services are generally directed towards property owners, tenants, businesses, property managers and other adults arranging pest control services.

We do not knowingly seek to collect personal information from children for marketing purposes.

Where personal information relating to a child is provided to us in connection with a property or service, we will handle that information in accordance with applicable privacy laws.

23. Business Customers and Property Managers

Where services are arranged by a business, property manager, real estate agency, landlord, building manager or other organisation, personal information may be provided to us by that organisation for the purpose of arranging and managing the service.

We may communicate with the organisation that arranged the service regarding bookings, inspections, treatment results, invoices, reports and recommendations where reasonably necessary and authorised.

24. Government and Legal Disclosure

We may disclose personal information where required or authorised by Australian law, court order, regulatory requirement or another lawful authority.

We may also disclose information where reasonably necessary to protect our legal rights, prevent fraud, investigate suspected unlawful activity, enforce agreements or protect the safety of individuals, where permitted by law.

25. Data Breaches

We take reasonable steps to protect personal information from unauthorised access, loss, misuse or disclosure.

If a data breach occurs, we will assess and respond to the incident in accordance with applicable laws.

Where the Notifiable Data Breaches scheme applies and a data breach is likely to result in serious harm, we will comply with applicable notification requirements.

26. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, services, privacy practices or legal requirements.

The updated version will be published on 4spestcontrol.com.au.

The "Last Updated" date at the beginning of this Privacy Policy will indicate when the policy was most recently updated.

We encourage visitors and customers to review this Privacy Policy periodically.

28. Privacy Policy and Australian Law

This Privacy Policy is intended to provide transparency about how 4S Pest Control handles personal information, whether or not the Privacy Act 1988 (Cth) currently applies to our business as a matter of law.

Where the Privacy Act and Australian Privacy Principles do apply to 4S Pest Control, we will handle personal information in accordance with those requirements.

The Australian Privacy Principles address matters including open and transparent management of personal information, collection, use and disclosure, security, access and correction.

This Privacy Policy should be read together with our Terms and Conditions and any other policies published on 4spestcontrol.com.au.

18. Privacy Complaints

If you believe that 4S Pest Control has mishandled your personal information or breached an applicable privacy obligation, you may make a complaint to us.

Please contact 4S Pest Control by email at info@4spestcontrol.com.au.

Your complaint should provide enough information for us to understand the issue and investigate it.

We will acknowledge and investigate privacy complaints within a reasonable period and will endeavour to provide an appropriate response.

27. Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or want to make a privacy complaint, please contact us:

• Emailinfo@4spestcontrol.com.au
• Service areaMelbourne, Victoria